Thank you for looking over our policies. It is very important to Cook on Clay that you are happy with our transaction and that you love your pot as much as we did making it.
We are very conservative packers. You can be assured we have packed your order as carefully as possible. Included in your shipping charge is a handling fee for packing materials and labor. Your order will be shipped out within 7 - 10 business days via Fedex to a physical address or USPS to a Post Office Box (prices may vary). Do let us know if you need your pots sooner. A $25 fee will be charged if a package is returned due to an incorrect address, so please make sure you have entered the exact address including St, Ave, Rd, Blvd, Lane, N, S, W, E, Apt#, etc.
* We ship via the postal service to Canada. * International Customers please contact us directly to inquire about rates.
EXCHANGES and RETURNS
Unused products may be returned or exchanged within 30 days of purchase. We do not accept returns on seconds purchased in our onsite showroom. We do not accept returns on used pots. Shipping charges are not refundable. Requests for returns on used pots will be dealt with on an individual basis. If the product has a material defect then it will be exchanged, if the product has been damaged due to improper care and use, then there will be no return. Common sense applies.
CARE and USE OF YOUR COOK on CLAY POTS
Cook on Clay pots are dishwasher & microwave safe. They clean beautifully with 10 minutes of soaking. Feel free to use any scrub pads, they will not scratch the surface of your pot. You can use metal utensils and carve with a knife directly on the pot. Please be mindful that your pot is made of clay and needs to be handled appropriately. Cook on Clay is not held responsible for user damage.
The surface of your pot naturally changes with use and over time. This is a natural part of the maturation process, creating a rich patina & history of use. If you wish, a bit of vegetable oil rubbed into the surface after cleaning will rid the surface of “discoloration”. Pots may be used in the oven, under the broiler, on the grill and stovetop all depending on the shape & structure. Please read the care and use instructions enclosed with your pot. The pots may easily be transferred from the refrigerator or freezer to a hot cooking environment and back again.
At the time of purchase, please let us know if it is a gift. We will include a note if you would like.
TERMS & CONDITIONS
By purchasing from CookonClay.com, you agree to hold Cook on Clay, LLC harmless from any loss, damage, or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased. All products on this website are provided “as is” and without warranties of any kind, whether expressed or implied. We reserve the right to update these policies at any time.