*F.A.Q.*

Shipping FAQ

Your pots will arrive securely wrapped in 100% recyclable and re-useable materials. Packing is a priority for us. You can be assured we have packed your order as carefully as possible. Included in your shipping charge is a handling fee for packing materials and labor.

Your order is usually shipped within 7 - 10 business days via UPS to a physical address or USPS to a Post Office Box or home address (prices may vary).

Please make sure you have entered the exact address including St, Ave, Rd, Blvd, Lane, N, S, W, E, Apt#, etc. A $25 fee will be charged if a package is returned due to an incorrect address.

* We ship via postal service to Canada.

* International Customers please contact us directly to inquire about rates


Flameware FAQ

What is Cook On Clay flameware?
Flameware is a specially formulated type of clay body, different than earthenware or stoneware, that withstands thermal shock and avoids cracking in high-heat cooking environments. Our pots can go from the refrigerator or freezer into a hot pre-heated oven or grill. Cook on Clay makes flameware pots for preparing and presenting foods from our backyards, local farms, and international recipes.

Why use Cook On Clay flameware?
Cook on Clay pots are beautiful and durable, able to withstand very high heat. The quality of heat in clay pots offers superior cooking performance. Our pots are also easy to clean and healthy for you and the environment.

Can you use it on the grill or under the broiler?
Yes. All our flameware pots can be used under the broiler, on the grill, and in a pre-heated oven.

Can you use it on the stovetop?
Yes. All our round pots may be used on a stovetop. Some of our products are designed specifically for this purpose. The general rule is that the heat source (oven, grill, electric coil, gas flame, broiler) should mirror the shape of the bottom of the pot. Do not use flat-bottomed pots such as Platters on the stovetop.

Can you use it in the microwave?
Yes. Many of our customers report using their pots in the microwave with no problems.

Can it go in the freezer?
Cook on Clay flameware may be stored in the fridge or freezer, and then directly put onto a source of heat.

How does it clean up?
Cook on Clay pots are completely dishwasher safe and extremely easy to clean with a bit of soaking, soap, and water. Feel free to use a scouring pad as it will not harm the surface. Baked-on foods can be removed by simple scrubbing with soap and water — you will be amazed by how easily foods release from our pots’ surfaces.

Can I really put it in the dishwasher?
Don’t be afraid to run your Cook on Clay pots through the dishwasher — it is a great way to remove residual oils.

Do you have to heat the pot with the oven?
No. Even cold from the refrigerator or freezer, our pots can be put directly into a hot pre-heated oven, on the stovetop, or onto a hot grill. This is one of the appeals of Cook on Clay cookware.

How strong are they?
Our flameware pots have a durable, non-porous surface that resists scratches. They are made to last for generations. (It is important to remember that our pots are made of clay so chipping and breaking can occur if dropped or banged.)
The surfaces of Cook on Clay pots will change through use and over time. This is a natural part of the maturation process, creating a rich patina and history of use.

Are the pots really safe to use?
Yes, our pots are really safe. Made with non-toxic earth materials (no lead or mercury) are used to formulate the claybody and glazes. Our pots are fired to 2450 degrees Fahrenheit over a period of 25 - 30 hours in a clean-burning propane-fueled kiln.

All materials are rendered inert (chemically inactive) during the firing process and remain non-toxic throughout the life of the pot.

What specific materials do you use?
CLAY BODY: Spodumene, Fire Clay, Ball Clay, Feldspar, Pyrax

GLAZES: Feldspar, Silica, Kaolin, Calcium Carbonate, Bone Ash, Red Iron Oxide, Titanium Dioxide

The surfaces of Cook on Clay pots will change through use and over time. This is a natural part of the maturation process, creating a rich patina and history of use.

 

THE SMALL PRINT

Thank you for looking over our policies. It is very important to Cook on Clay that you are happy with our transaction and that you love your pot as much as we did making it.

SHIPPING
We are very conservative packers. You can be assured we have packed your order as carefully as possible. Included in your shipping charge is a handling fee for packing materials and labor. Your order will be shipped out within 7 - 10 business days via Fedex to a physical address or USPS to a Post Office Box (prices may vary). Do let us know if you need your pots sooner. A $25 fee will be charged if a package is returned due to an incorrect address, so please make sure you have entered the exact address including St, Ave, Rd, Blvd, Lane, N, S, W, E, Apt#, etc.
* We ship via the postal service to Canada. * International Customers please contact us directly to inquire about rates.

EXCHANGES and RETURNS
Unused products may be returned or exchanged within 30 days of purchase. We do not accept returns on seconds purchased in our onsite showroom. We do not accept returns on used pots. Shipping charges are not refundable. Requests for returns on used pots will be dealt with on an individual basis. If the product has a material defect then it will be exchanged, if the product has been damaged due to improper care and use, then there will be no return. Common sense applies.

CARE and USE OF YOUR COOK on CLAY POTS
Cook on Clay pots are dishwasher & microwave safe. They clean beautifully with 10 minutes of soaking. Feel free to use any scrub pads, they will not scratch the surface of your pot. You can use metal utensils and carve with a knife directly on the pot. Please be mindful that your pot is made of clay and needs to be handled appropriately. Cook on Clay is not held responsible for user damage.

The surface of your pot naturally changes with use and over time. This is a natural part of the maturation process, creating a rich patina & history of use. If you wish, a bit of vegetable oil rubbed into the surface after cleaning will rid the surface of “discoloration”. Pots may be used in the oven, under the broiler, on the grill and stovetop all depending on the shape & structure. Please read the care and use instructions enclosed with your pot. The pots may easily be transferred from the refrigerator or freezer to a hot cooking environment and back again.

GIFTS
At the time of purchase, please let us know if it is a gift. We will include a note if you would like.

TERMS & CONDITIONS
By purchasing from CookonClay.com, you agree to hold Cook on Clay, LLC harmless from any loss, damage, or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased. All products on this website are provided “as is” and without warranties of any kind, whether expressed or implied. We reserve the right to update these policies at any time.